Terms of Service | Auto Scale A.N.T

Effective Date: June 2026 | AutoScale A.N.T (Pty) Ltd | www.autoscaleant.com

1. About these terms

These Terms of Service ("Terms") govern your access to and use of AutoScale A.N.T's website (autoscaleant.com), services, and all related communications. By visiting our website, booking a strategy call, signing a Performance Agreement, or engaging our services in any way, you agree to be bound by these Terms.

These Terms should be read alongside our Pricing Structure, Refund Policy, Cancellation Policy, and Privacy Policy, all of which form part of our overall agreement with you.

2. Who we are

AutoScale A.N.T is a South African marketing agency operating under the trading name "AutoScale A.N.T", founded and operated by Andile Zikalala, Ntando Nhlapo, and Thando Zikalala based in Johannesburg, Gauteng. We provide the DealerFlow Vehicle Sales Performance System exclusively to independent car dealerships in South Africa.

3. Eligibility

Our services are available exclusively to legally registered South African businesses operating as independent car dealerships. By engaging our services, you confirm that:

You are a duly authorised representative of the business entering into an agreement with us
Your business is legally registered and compliant with applicable South African law
You have the legal authority to enter into a binding Performance Agreement on behalf of your business
You are not a franchise-owned or OEM-controlled dealership (we do not currently serve those business types)

4. Services provided

AutoScale A.N.T provides the DealerFlow system, which includes lead generation, CRM setup and automation, funnel and landing page development, appointment booking integration, follow-up automation, and performance reporting. The full scope of services is defined in each client's individual Performance Agreement.

We do not guarantee vehicle sales. Our obligation is to generate and book Qualified

Appointments as defined in the Performance Agreement. The client retains full responsibility for lead handling, appointment attendance management, in-dealership experience, pricing, and vehicle sales outcomes.

5. Performance Agreement

All client engagements are governed by a signed Performance Agreement. These Terms apply in addition to, and do not replace, the Performance Agreement. In the event of any conflict between these Terms and a signed Performance Agreement, the Performance Agreement prevails for the matters it specifically addresses.

6. Client obligations

Clients who have signed a Performance Agreement are required to meet all obligations set out therein. Key obligations include but are not limited to:

Responding to all DealerFlow-generated leads within 5 minutes during working hours (Mon–Fri 08:00–17:00, Sat 08:00–13:00), and at the start of the next business day for after-hours leads
Maintaining a minimum advertising budget of R5,000 per month paid directly to the advertising platform — failure to do so constitutes a material breach
Maintaining accurate and up-to-date CRM records at every stage of the lead lifecycle
Executing all required follow-up steps per lead as specified in the Performance Agreement
Providing timely access to all required platforms and accounts

7. Intellectual property

All systems, funnels, workflows, automations, templates, processes, methodologies, and creative assets developed or used by AutoScale A.N.T remain the exclusive intellectual property of AutoScale A.N.T at all times — during and after any engagement, regardless of payment status or termination circumstances.

Clients receive a limited, non-transferable, non-sublicensable licence to use these systems solely for the purposes of the active engagement. This licence expires immediately upon termination or expiry of the Performance Agreement. Clients may not copy, reproduce, reverse-engineer, resell, or transfer any AutoScale A.N.T systems or methodologies without prior written consent.

8. Confidentiality

Both AutoScale A.N.T and the client agree to keep strictly confidential all proprietary, financial, operational, and strategic information shared during the engagement. This obligation applies to both parties and survives termination for a period of 24 months from the date the engagement ends.

9. Website use

All content on autoscaleant.com — including text, images, case studies, and methodologies — is the intellectual property of AutoScale A.N.T. You may not copy, reproduce, distribute, or use any website content without prior written permission. The website is provided for informational purposes only and does not constitute a binding offer or guarantee of any specific outcome.

10. Limitation of liability

To the maximum extent permitted by South African law:

AutoScale A.N.T's total liability to any client in connection with a DealerFlow engagement is limited to the total service fee paid by that client under the relevant Performance Agreement
AutoScale A.N.T is not liable for any indirect, consequential, special, or incidental losses, including lost vehicle sales revenue, lost profits, or lost business opportunity
AutoScale A.N.T is not liable for advertising platform outages, algorithm changes, policy changes by Meta or Google, or any external factors beyond our reasonable control that affect campaign performance
AutoScale A.N.T is not liable for lead outcomes where the client has failed to comply with their obligations under the Performance Agreement

11. Warranties and representations

AutoScale A.N.T warrants that it will deliver the DealerFlow system with reasonable skill and care. We do not warrant any specific sales outcome, conversion rate, revenue figure, or return on investment beyond the appointment guarantee stated in the signed Performance Agreement. All case study results referenced on our website reflect actual past client results and are not guarantees of future performance.

12. Dispute resolution

Any dispute arising from these Terms or from a DealerFlow engagement will be resolved through the following process:

The disputing party raises the matter in writing via WhatsApp or email, clearly describing the issue and desired resolution
The receiving party must respond within 24 hours on business days
Both parties will engage in good-faith negotiation for a minimum of 7 calendar days
If unresolved, both parties agree to appoint a mutually agreed neutral mediator before escalating to legal proceedings
Any legal proceedings will be subject to the exclusive jurisdiction of the South Gauteng High Court, Johannesburg

13. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Both parties submit to the jurisdiction of the South Gauteng High Court, Johannesburg, for any legal proceedings arising from these Terms or any engagement governed by them.

14. Amendments

AutoScale A.N.T reserves the right to update these Terms at any time. Material changes will be communicated to existing clients via email or WhatsApp. Continued use of our services after any change constitutes acceptance of the updated Terms. Changes do not apply retrospectively to signed Performance Agreements already in force.

15. Entire agreement

These Terms, together with the Pricing Structure, Refund Policy, Cancellation Policy, Privacy Policy, and the signed Performance Agreement, constitute the entire agreement between AutoScale A.N.T and the client with respect to the subject matter hereof, and supersede all prior discussions, representations, or understandings.